Careers
Client Services Executive
Job description
Are you looking to work with a talented team of professionals? Are you looking to learn and develop a career in marketing? Do you want to work with an award-winning agency?
Circus PPC Agency are looking for an enthusiastic and ambitious Client Services Executive to join the team and help take our agency to the next level. You’ll play a crucial role in maintaining and nurturing client relationships, ensuring their needs are met and expectations exceeded.
There’s no PPC experience required – just a proven track record in client communication, client management or project delivery.
So, if you’re interested in pursuing a career with Circus, read on to find out more!
What you’ll do
| Clients: | Conduct regular check-ins with clients to gather feedback, assess risk levels, and identify areas for improvement. |
| Provide exceptional customer service by responding promptly and courteously to client inquiries via phone and email. | |
| Serve as the primary Client Services point of contact for assigned clients, addressing their needs, concerns, and requests effectively. | |
| Build and maintain strong client relationships through regular communication and proactive engagement to ensure client satisfaction and retention. | |
| Ensure regular face to face client strategy meetings are upheld, and attend with Account Managers | |
| Assist in the onboarding process for new clients, providing guidance and top-level support to ensure a smooth transition into the agency. | |
| Team: | Weekly meetings with Client Services team to present client updates & discuss actions across your portfolio of clients. |
| Maintain accurate client notes via appropriate docs and systems (Teams, Google Drive) to ensure team has up-to-date information. | |
| Coordinate with Account Managers and senior team to create plan of action following any client issues raised. | |
| Provide support to Account Managers while holding them accountable for deadlines, quality, and ensuring client expectations are met. |
The ideal candidate would have the following skills & behaviours:
- Strong communicator, able to lead conversation as voice of authority whilst listening effectively to spot potential signs of risk
- Committed to finding long-term solutions for client issues by investigating cause of problem, working with team to develop response, and overseeing deployment
- Demonstrate initiative, responsibility, and follow through for “owned” work
- Strong interpersonal skills necessary to collaborate with clients and internal departments
- Highly adaptable to both working closely with internal teams and independently across various projects
- Exceptional organisational skills with the ability to multitask while working in a fast-paced, deadline-driven environment
- Strong attention to detail demonstrated through clear verbal and written communication skills
What we offer
‘We don’t live to work, we work to live.’
We understand that everyone has individual needs, and this is reflected in the way we work.
Along with a flexible way of working and a sociable, supportive workplace environment, we offer:
Generous company-wide bonus scheme
When we win, we win together – which is why we offer a generous company-wide bonus scheme for each and every member of the Circus team. We know the value that individual team members bring, so when the company does well, so do you!
Social events
It may sound like a cliché, but we genuinely all get along, and love spending time together not just at the office, but socially too!
Along with a monthly social event that we encourage everyone to get involved with, we also host Christmas and summer parties for the team, and encourage involvement in client events outside of work.
Past events have included a trip to York races, weekends in Dublin and London, go-karting, murder mystery evenings, summer barbeques, escape rooms and more.
On your first day, we’ll go for a welcome lunch with the team for a taste of what’s to come!
‘Work from anywhere’ policy
We trust our team completely, and we know that no matter where they decide to work from, they’ll put 110% effort into everything they do. That’s why we operate a ‘work from anywhere’ policy – whether that’s home, the office, a café… whatever works best for you!
We also offer:
- Salary between £25k-£30k DOE
- Company pension scheme
- Casual dress code
- Early finish Fridays
- 33 days holiday (including Bank Holidays) plus take your Birthday off too
- Private medical
- Biannual salary reviews
About us
Circus PPC Agency was established in 2009 and has seen massive growth year-on-year ever since. By the end of 2024, we want to be a team of 25, and in turn, are looking for some talented individuals to come on this incredible journey with us.
We are an award-winning agency and proud to be one of the few agencies in the UK who have Premier Google Partner status – putting us in the top 3% of UK agencies.
Our values are trust, honesty, results, expertise, authority, and dedication – all of which we practise in the work we do and the way we treat those we work with.
We listen. Your input is important to us – tell us what you need to be better at your job and happier in your life.
We give feedback. Your development is important to us – we’ll work with you to achieve your career ambitions.
We support. Your success is important to us – when one of us succeeds, we all succeed. Tell us how we can better support you in your role.
Apply now
Do you want to work in a friendly and dynamic team alongside other PPC experts who can help support you and your development?
If so, drop an email over to careers@circusppc.com and let us know why you’d be a great fit for the role.
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